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Refund & Cancellation Policy – WebNX Global Services

Effective Date: 11 September 2025

WebNX Global Services (“WebNX”, “we”, “our”, or “us”) is committed to delivering high-quality IT services, including web and mobile development, digital marketing, AI solutions, consulting, and managed services. This Refund & Cancellation Policy explains the terms, conditions, and procedures for refunds and cancellations of our services.

1. Scope of Services Covered

This policy applies to all WebNX services, including but not limited to:

  • Web & Mobile Development Projects
  • Digital Marketing & SEO Packages
  • AI and Machine Learning Solutions
  • Cloud, DevOps & Infrastructure Services
  • Consulting & Managed Services
  • Outsourcing Engagements

2. Payment Terms & Billing

  1. Invoice Payments: All invoices must be cleared immediately upon receipt unless otherwise agreed. 
  2. Advance Payments: Services such as SEO, SMO, digital marketing retainers, or subscription-based services require monthly or quarterly advance payment. Payments for these services must be made within the first week of the billing cycle. Failure to pay will result in suspension of services until payment is cleared. 
  3. Milestone-Based Payments: For custom development projects, milestone-based payments will be outlined in the project agreement. Deliverables will be released only upon receipt of the corresponding payment.

3. Refund Conditions

  1. Service Suspension Due to Non-Payment: No refunds will be issued if services are suspended due to non-payment.
  2. Pro-Rated Refunds: For services canceled mid-term, refunds will be calculated on a pro-rated basis depending on the work completed up to the date of cancellation notice.
  3. Non-Refundable Charges: Certain costs such as third-party subscriptions, domain or hosting purchases, or outsourced vendor fees paid by WebNX may not be refundable.

4. Cancellation Policy

  1. Standard Services: Services with small ticket sizes or short-term engagements may be canceled with at least 15 days’ notice. Pro-rated invoices will be generated for work completed until the cancellation date.
  2. High-Ticket/Team-Intensive Projects: Projects requiring larger teams (custom software, mobile apps, enterprise solutions) require at least 30 days’ notice. Billing will include all work completed during the notice period.
  3. Written Notice: All cancellation requests must be submitted in writing to info@webnxglobal.com

5. Refund Procedure

  1. Submit a written refund request to info@webnxglobal.com
  2. WebNX will review the request within 5 business days.
  3. If approved, refunds will be processed using the original payment method or via mutually agreed method.
  4. Refund timelines may vary depending on payment processor or bank processing times.

6. Third-Party Services

For services that involve third-party vendors or subscriptions, refunds may be subject to the vendor’s refund policies. WebNX will assist in such cases but cannot guarantee full refunds if restricted by the third-party terms.

7. Force Majeure

WebNX will not be liable for refunds or service obligations in case of events beyond our control, including natural disasters, internet outages, government restrictions, or other unforeseen circumstances preventing service delivery.

8. Modifications to Policy

WebNX reserves the right to update or modify this Refund & Cancellation Policy at any time. Updated policies will be posted on our website with an effective date.

13. Contact Information

WebNX Global Services Private LimitedRegd. Office: 106, Ganesh Glory, Near BSNL Office, S.G. Highway, Ahmedabad, Gujarat 382 470

Sales Support+91-972-693-1168+1 844 44-93269

Email: info@webnxglobal.comWeb: www.webnxglobal.com