Maintenance & Support
Keep Your Site Secure, Fast and Updated
Keep your site secure, updated and running smoothly with ongoing monitoring, security patches, verified backups and support for everyday fixes and improvements.
- We Take On Sites We Didn't Build
- 1 Business Day Response, Guaranteed
- Monthly Retainer, No Lock-In
Without a Maintenance Plan
What happens when nobody owns the site after launch?
Most site problems are not dramatic. They are small things left unpatched, or unwatched overnight, until the cost of ignoring them finally catches up. Every one of these is solvable with someone actually watching.
- 01
A small bug nobody got around to
A broken form or a sluggish page sits unpatched for a few weeks, and by the time anyone notices, it has quietly turned into a rebuild.
- 02
A security patch that never shipped
Plugins, frameworks and dependencies age out fast. With nobody watching, a known vulnerability stays open until something exploits it.
- 03
The outage that sits there overnight
Something breaks the moment your team logs off, and it waits until morning, or longer, if the agency that built the site has already moved on.
- 04
Load times creeping up release by release
Nobody is profiling the site, so it gets a little slower with every change, until visitors start leaving before the page finishes loading.
- 05
The agency that built it has moved on
They are already deep into their next client, and you are left finding, briefing and re-explaining your entire system to someone new.
- 06
A system you inherited with zero history
Nobody documented what is running or why, so its real condition stays a mystery right up until it breaks and forces the question.
What's Covered
Everything a Live Site Needs Between Launches
No separate line items for the basics. This runs quietly in the background on every plan, standard, no upsell required.
Watched Around the Clock
Uptime and error monitoring run continuously, so a crash or slowdown gets flagged the moment it happens, not when a visitor complains.
Security Patches, on a Set Cadence
Frameworks, plugins and dependencies get updated on schedule, closing known vulnerabilities before they turn into an incident.
Backups Verified, Not Just Scheduled
Backups run automatically and get checked regularly, so a restore actually works the one time you genuinely need it to.
A Monthly Bucket of Real Hours
Small bugs, tweaks and steady improvements draw from a set of hours every month, so the site keeps getting better, not just staying patched.
A Response Time You Can Count On
Every plan guarantees a reply within one business day, with faster tiers answering the same day for anything urgent.
One Contact Who Knows Your Setup
You reach the same person every time, so nobody makes you re-explain your history and setup on every single ticket.
Why Teams Choose Us
Support That Covers Your Off-Hours, Not Just Ours
Anyone can sell a support retainer. Answering while your team is offline, auditing inherited systems honestly, and logging every single change is the part most providers quietly skip.
Choose a Plan-
The Same Team That Builds the Sites
Maintenance is handled by the engineers who ship production builds day to day, not a support desk working off a script.
-
Our Working Hours Pick Up Where Yours Stop
Flag an issue at the end of your day and it is usually resolved before your morning starts, since our coverage overlaps your off-hours by default.
-
Problems Get Caught Before They Get Seen
Continuous uptime and error monitoring mean most issues are found and fixed before a visitor ever notices anything is wrong.
-
Inherited Systems Get Audited, Not Guessed At
We will not quote a plan blind. A short audit on anything we did not build tells you its real condition before you sign anything.
-
One Point of Contact, Every Single Time
You reach the same person on every ticket, instead of retelling your site's history to whoever happens to pick it up.
-
Hours That Build the Site Up, Not Just Hold It Together
Your monthly bucket covers small fixes and real improvements, not just patching, so the site moves forward instead of standing still.
How It Works
From First Audit to Fixes While You Sleep
A short onboarding gets monitoring live fast, well before the first patch or fix ever ships.
- 01
Audit What's Already Live
We review your stack, hosting, plugins and known issues to understand the real condition of the system before anything gets signed.
- 02
Pick the Right Plan
Choose Essential, Growth or Priority based on how large an hours bucket and how fast a response your site actually needs.
- 03
Get Us Scoped Access
We get secure access to hosting, repositories and admin panels, scoped to exactly what the plan calls for, nothing more.
- 04
Monitoring Goes Live Immediately
Uptime and error monitoring start on day one, so issues get flagged before a visitor is the one who discovers them.
- 05
Patches, Backups and Fixes Run on Schedule
Security updates, backups and your monthly hours run on a set cadence, and every change gets logged as it happens.
- 06
Report It in the Evening, Find It Fixed by Morning
Flag something at the end of your day and it is typically resolved before yours starts again, since our hours pick up where yours leave off.
Client Words
Teams who needed someone to actually own it
Our last agency vanished after launch. Now whatever we flag at the end of our day is usually already fixed by the time we are back online.
A checkout bug sat open for a week before we switched plans. Moving to Growth for the dedicated contact and bigger hours bucket fixed that overnight.
We inherited a site nobody had ever documented. The audit before the plan started told us its real condition, no surprises waiting for us later.
Questions, Answered
Maintenance & Support FAQs
Do you support sites you did not originally build?
Yes. A short audit covers your stack and known issues first, so you know the real condition of an inherited system before any plan begins.
What actually separates the three plans?
Essential covers monitoring, patching, backups and a starter hours bucket. Growth adds a dedicated contact and priority response. Priority adds quarterly audits and new feature builds.
How fast do you actually respond?
Every plan responds within one business day. Growth and Priority carry a priority tier that typically responds the same business day.
What does the monthly hours bucket cover?
Small fixes and steady improvements beyond routine patching, so the hours go toward making the site better, not just keeping it standing still.
Why is overnight response so fast?
Our working hours begin roughly as yours end, so an issue reported near the close of your day is often already resolved by the start of your next one.
Is uptime actually monitored, or is it just patching?
Every plan includes continuous uptime and error monitoring, so issues are usually caught before a visitor ever has to report one.
How are backups actually handled?
Security updates and backups run as a standard part of every plan, and get checked regularly to confirm they are current and restorable.
Is there a contract term I'm locked into?
No long-term lock-in. Plans run as a monthly or quarterly retainer and can be adjusted as your needs change.
What happens to hours we do not use?
Unused hours roll into next month's priority queue rather than expiring, so a quiet month is never wasted budget.
Can we move between plans later?
Yes. Plans move up or down as your site's needs change, and you do not have to wait for a contract renewal to do it.
Keep Exploring
Other Ways to Work With Us
Hire Dedicated Developers
Vetted developers who join your team directly, for when maintenance turns into ongoing feature work.
ExploreWhite Label for Agencies
Unbranded delivery under NDA, for agencies who want to offer maintenance without staffing it in house.
ExploreEngagement Models
Fixed price, hourly, dedicated team or retainer. We help you land on the model that actually fits.
ExploreTired of being the one who finds the bugs?
Tell us what's live and how it's hosted. We will scope a plan that keeps it patched, monitored and backed up, starting this month, not next quarter.